Shipments and returns

Customer Support Hours: Monday - Friday 8am - 4pm Central Time.

Call 314‑756‑2259 or use our Contact Us form.

Refunds and Returns

We provide refunds or store credits on corals, fish or inverts which arrive dead in overnight shipments or die within the guarantee period. Please review our Live Guarantee for more information.

We do not accept returns. 

There is a cancellation transaction fee of 20% for all canceled orders. 


Due to a combination of local restrictions, logistics, and the dangers to the animals we do not ship outside the continental United States.


We ship all of our orders overnight via UPS Next Day Air for arrival on Tuesday-Friday. Saturday pick up at UPS Access Point locations and residential delivery is also an option, for an additional fee, where available. Please select this option at checkout.

Interested in signing up for UPS MyChoice to manage your deliveries?

What is UPS My Choice®?

UPS My Choice® allows you to personalize your delivery for maximum flexibility. Click here to sign up!

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text, or phone
  • UPS Mobile™ App provides push notifications for timely updates
  • Make changes to your delivery (date, time, location) while the package is in transit
  • Sign electronically for packages release
  • Upgrade your UPS SurePost delivery to UPS Ground
  • After your order has shipped, you can customize your delivery options with UPS My Choice®

Not a member yet?

Follow the steps below to register:

Already a member?

Follow the steps below to manage your delivery:

  • Visit UPS Sign In
  • Enter your User ID and Password
  • Enter your tracking number and click "Track"
  • Follow the prompts to customize your delivery

Click here for signup bonuses!