Shipments and returns

Customer Support Hours: Monday - Friday 8am - 4pm Central Time.

Call 314‑756‑2259 or use our Contact Us form.

Refunds and Returns

We provide refunds or store credits on corals, fish or inverts which arrive dead in overnight shipments or die within the guarantee period. We do not accept returns.

Please review our Live Guarantee for more info.


Due to a combination of local restrictions, logistics, and the dangers to the animals we do not ship to any overseas locations or Alaska.


We ship all our orders overnight via UPS Next Day for arrivals on Tuesday-Friday and Saturday pick up at UPS locations. Residential delivery for Saturday is also available for an additional charge. Please select this option at checkout.

Interested in signing up for UPS MyChoice to mange your deliveries?

What is UPS My Choice®?

UPS My Choice® allows you to personalize your delivery for maximum flexibility. Click here to sign up!

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text, or phone
  • UPS Mobile™ App provides push notifications for timely updates
  • Make changes to your delivery (date, time, location) while the package is in transit
  • Sign electronically for packages release
  • Upgrade your UPS SurePost delivery to UPS Ground
  • After your order has shipped, you can customize your delivery options with UPS My Choice®

Not a member yet?

Follow the steps below to register:

Already a member?

Follow the steps below to manage your delivery:

  • Visit UPS Sign In
  • Enter your User ID and Password
  • Enter your tracking number and click "Track"
  • Follow the prompts to customize your delivery

Click here for signup bonuses!