Customer Support Hours
Monday - Saturday: 9am - 5pm Central Time. Call 314-779-7408 or E-mail email@example.com
Sundays and holidays: 10am - 5pm Central Time. E-mail only firstname.lastname@example.org
Placing an Order
We accept Visa, MasterCard and Paypal through the online shopping cart and over the phone. You may pay using Discover and American Express using the Paypal option. You do not have to have a Paypal account to pay using Paypal. Please note that your credit card charges are applied to your card when your order is placed.
We will not ship your order until you have confirmed an arrival date with us. Please include your preferred arrival date in the comments box on the second screen of the check out. If you do not provide an arrival date in the check out process we will send an email requesting confirmation of the date that works best for you.
Our checkout is secure and all credit card data is encrypted for your protection.
Salty Underground charges only our cost for shipping to keep the cost of your order as low as possible. FedEx Priority overnight shipping for a berghia only order ranges from approximately $22-$36 in the continental U.S. depending upon where you live. We also ship to Alaska and Puerto Rico. Shipping charges may be a litttle higher to Alaska and Puerto Rico. We do not ship to Hawaii.
We offer free shipping on livestock orders of $300 or more within the 48 contiguous United States. This offer does not include Alaksa or Puerto Rico.
You may see your shipping costs prior to paying for your order by selecting the items you want and beginning the checkout process. The second checkout screen in the shopping cart shows your shipping costs. You do not have to pay for your order until the third screen in the checkout process.
We ship using Federal Express (FedEx). We will use your FedEx or UPS account number to ship upon request. We are happy to provide you with a shipping estimate, and to discuss various shipping options available to you. Simply call or e-mail us.
We can ship to arrive on Tuesday through Friday weather permitting. We can ship to arrive on Saturday for pickup at the FedEx location of your choosing if you request this service. Please contact us if you would like to know the location of your FedEx office(s).
We also offer local pickup for St. Louis area orders. Local pickup is free. If you enter "Missouri" as your delivery address state and a Missouri zip code during checkout you may select the Local Pickup shipping option. The local pickup shipping option does not appear in the checkout unless Missouri is enetered for the delivery address state and zip code.
If you would like Saturday delivery to your home or business FedEx charges an extra $17 for this service. Please call or email us to confirm FedEx offers Saturday home or business delivery to your address. Saturday home or business delivery orders must be placed over the phone by calling us at 314-779-7408.
We require that someone is available at the shipping address when FedEx delivers your shipment for the live arrival guarantee to apply. PLEASE NOTE: We do not require a signature for delivery to a home address. We do this for two reasons. First, FedEx charges an extra $3 for a signature. This is an extra fee most people are not willing to pay. Second, if you do not hear FedEx at your door they will drive off with your package. Getting them back to redeilver can be very difficult and may result in a day delay for your livestock delivery.
If you request that the livestock delivery is left outside we will honor your request. This will be done at your own risk.
FedEx requires a signature when delivering to a business addresses. They do not make exceptions.
We will e-mail your tracking and acclimation information the day we ship. This gives you time to ask questions about the acclimation process prior to their arrival.
To help insure a successful shipment we ask the following of you:
- Ship only to an address where someone is available to accept the delivery. The shipment should not be left outside because it will void the live arrival guarantee.
- If you are unable to accept your shipment as planned, please call us ASAP to reschedule.
- If you live an area where the weather will be below 30 degrees or above 90 degrees, we encourage you to ship to a FedEx location for pick up. This will keep the shipment out of extreme cold or hot delivery trucks.
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Packing Berghia Corals and other Livestock
We go to great lengths to insure that your livestock order arrives alive and undamaged. We have researched the best methods and take great care in packing your order. Your order is packed between 5pm and 6pm. and dropped off at FedEx just before 7pm. Your shipping box is always FREE and includes the berghia transfer pipet, bags, protective packing, 1" styro lining (for all corals, fish and inverts), containers, heat/cool packs, and the corrugated box. This is a $4.00 - $8.00 value for FREE!
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Live Arrival Guarantee
We are proud of our 99.9% livestock live arrival record. Our Berghia and other livestock is guaranteed to arrive alive when shipped overnight. We ship only healthy livestock. We understand that ordering online is not the same as buying from your local fish store; this is why we assure you we only ship the best specimens in our inventory.
Although very rarely, we occasionally have a Berghia, coral, fish or other livestock item die during shipping. We require that you contact us the day they arrive to let us know you have a fatality. We may request a digital photo of the DOA item. We will refund or provide a credit on the value of the livestock. Refunds do not include the cost of shipping.
We do not offer a live arrival guarantee on 2-Day, Ground or U.S.P.S. Priority Mail shipments.
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